The project’s aim was to connect Mercury’s 600 staff together via separate business units – ‘Corporate’ (activity-based workers), ‘Contact Centre’ (homebase, rostered breaks) and ‘Field Workers’ (remote work, drop-in) each use the workplace in a different way.
Warren and Mahoney modified the base building by opening up the atrium with glass balustrades in lieu of curtain wall glazing, consolidating link bridge connections and adding interconnecting stairs to provide vertical and horizontal links to support circulation and to connect people. Their design enhanced the possibility of incidental meetings with colleagues and integrates the Contact Centre on levels 3 and 4 with a social hub. The showpiece is the large grandstand stair at the heart of the atrium, from level 5 down to the social hub. This solution sought to bring everyone together by creating a large AV enabled, versatile and open space that enables Mercury to connect across their national network.
A core deliverable for the project was to create ‘brand buzz’, both within the workplace and brand showcase area and outwards to the surrounding area of Newmarket. The building itself is striking and the visibility into the dynamic atrium space gives a sense of the activity and energy within. The ‘lightning bolt’ of dichroic film across the grandstand stairs and boardroom pop-out is an affordable way to create a bold statement, widely visible across Newmarket. The space provides an exciting environment for Mercury to do their best work and their post-move staff satisfaction survey far exceeded expectations.
Commercial + Office